Blue Planet Aquarium reserves the right to cancel, alter or amend any of the times and dates without notice if operational or other circumstances require doing so.
If Blue Planet Aquarium cancels, postpones or alter any of the dive events at any given time the participant accepts that Blue Planet Aquarium is not responsible or liable for any external costs. Examples would include travel costs, hotel costs, etc. This list is not exhaustive.
Blue Planet Aquarium will only issue Dive Vouchers upon receipt of full payment.
If the diver fails to appear for the dive without prior notification the dive and all payments will be forfeit. Methods of contact can be made through e-mail or telephone.
If you are unable to participate on the given day, we will be happy to reschedule your dive provided no less than 14 days notice given. This 14 day notice will be strictly adhered to. If the diver gives less 14 days notice then additional booking charges will be incurred.
It is mandatory to complete a PADI medical disclaimer prior to the dive. This is a basic health questionnaire. If the diver answers "YES" to any of the question on the form please contact us, as the diver will require an additional form to be SIGNED by their GP prior to commencing the dive. Please note- doctors may charge additional fees.
All experiences are non refundable, unless the diver is medically unfit to participate. In this case we will send you a medical exemption form to be signed off by a general practitioner. Upon receipt of the medical exemption Blue Planet Aquarium will issue a refund in the form of a cheque (all refunds are minus administration fees).
Blue Planet Aquarium Dive Instructors reserve the right to refuse medial notes if they feel that the diver is unsuitable to participate and could possibly jeopardise the health and safety of themselves and other participates.
All divers must present their letter of confirmation from our booking office upon arrival.
Gift Vouchers for both Shark Encounters and Shark Dives are valid for 6 months. Any extension of the validity period is at the discretion of Blue Planet Aquarium. Note additional charges will be incurred.
Dive Vouchers may be transferred to another person.
Once the pool training and/ or briefing have begun, no refunds will be given unless operational issues force Blue Planet Aquarium staff to cancel the dive.
Junior Shark Divers must be at least 8 years of age and meet the minimum height requirement of 115cm.
Non Qualified Divers or divers wishing to take part in the Shark Encounter SCUBA experience must be at least 16 years of age and in reasonable health.
Qualified divers must bring all SCUBA certifications, current and up to date log book or proof of dives and have a minimum of one logged dive within the last SIX MONTHS. Failure to do so will result in the cancellation of your dive and no refunds will be given.
Any damages to hired equipment must be paid for in full.
Qualified divers under the age of 18 must have a parent or legal guardian present on the day of the event. Qualified divers between the ages of 12-16 must have a parent or legal guardian with the same, equivalent or higher qualification who will be diving with them (written permission must be provided from the parent).
Divers wishing to use their own equipment must first seek approval. Divers using their own equipment accept our condition that it must be serviced to the manufactures recommendations and in good working order, breaching these conditions may result in cancelling your experience and the company will not accept any liability or fault if equipment related issue occurs. An admin charge may be incurred.
When using equipment from outside Blue Planet Aquarium it must be disinfected before the dive. The company use Safe4 disinfectant by signing this you accept the risks of using the solution.
